This policy discloses the privacy practices for (The Urban Fest). The Urban Fest solely owns the information collected through the website. All personal information that voluntarily given by you, will only be used and protected by The Urban Fest for the purpose related to The Urban Fest.

By using this website, you declare that you agree with this Privacy Policy.

We collects data and personal information from customers such as full name, full delivery address, email address, telephone number, social network accounts and other information for the purpose of administration, transaction process, order delivery, data gathering between you and The Urban Fest, market research, contest and promotion purposes.

We may keep copy, use and protect of all your personal information record that voluntarily given by you at registration based on this Privacy Policy.

You will be given an option for newsletter and or email subscription upon registration or on the website. If you choose to subscribe, we will send emails regarding the latest products and or current promotions on regular basis or specific times. We will only use your email and or social network accounts for the purpose. You may choose to unsubscribe anytime by logging in to the website and choose “No” on “Newsletter” page or contacting our Customer Service.

We may use your email and telephone number to communicate with you in regards to issues for expediting transaction process, order delivery and providing other requested services.

Our site contain links that direct to other sites / third parties to provide better experience to you. However, we do not exercise control over third party websites and do not responsible for any privacy acts on the websites. Therefore, we encourage you to read the privacy policies or the statements of the third party websites before providing your personal information.

You may review, modify or delete your personal information by logging in to our website or by contacting Customer Service. If you completely delete all your personal information, then your account will be deactivated.  However, we may keep record of your personal information as required by law or for legitimate business purposes.

We host our store on Shopify, a highly trusted company that provides e-commerce platform worldwide, which allow us to provide our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.

For more detail, you may also want to read Shopify’s “Terms of Service” and “Privacy Statement”.

We commit to put the security of your personal information into priority and will take any precautions to protect your information both online or offline. All information will be limited only at The Urban Fest. However, we reserve the right to inform you and or provide your information if you have committed an offense, or has been declared against the law, or if we deem it necessary or appropriate.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For further protection of your information, you should take care and safeguard your account and password and agree to take responsibility for all acts regarding your account and password.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We may update the Privacy Policy at any time and without prior notice. We highly encourage you to read the Privacy Policy periodically before you provide your personal data.

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